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Frequently Asked Questions

Yes, we offer a 30 day Money Back Guarantee on all hosting services, excluding domain name sales.

Our High Speed Servers are located at the Equinix Sydney Data Centre, Mascot Sydney NSW.

We have a 99.9% Uptime Guarantee. Our high speed redundant servers are located in a state of the art Equinix Sydney Data centre.

We do daily backups and retain data for 30 days. We encourage customers to backup their own data for piece of mind. We offer data restore services, at fair prices, if requested. Accounts over 100,000 Inodes are  not included in daily backups.

This is family friendly web hosting business. All illegal, adult content, mass spamming accounts and file sharing accounts will be immediately suspended without refund. Users must comply with our Terms of Service.

Yes. We have a 1-click self install of WordPress. Once installed, you can install all of your favourite WordPress themes and plugins, including Woocommerce ecommerce.

Your website storage is only to be used for normal website usage. It is against our Terms of Service to use your hosting for file sharing or storage, including large email attachments.

If you need free online storage try:

Google  15GB Free Online Storage

Microsoft  5GB Free Online Storage

Our Budgets plans are designed for the average small business, with low-medium traffic website.

Its is not suitable for sending large emailing lists or bulk emails.

I recommend a VPS or Dedicated sever for this purpose.

Yes, we offer free website migration of all the popular website platforms, including WordPress, Joomla etc. If you have a non-standard website platform please ask use before joining to ensure its compatible with our service.

Yes, You can use your existing domain name, .com or .net etc, to link to our lifetime hosting service. You simply need to login to your existing domain provider and update the DNS Name Servers to :
ns1.truebluehosting.com.au
ns2.truebluehosting.com.au

Don’t worry, we can provide instructions, its very easy.

We support a number of payment methods including Credit Card, Paypal and EFT Bank Transfers.

Can't decide? Confused? We're here to help